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HOW LONG WILL MY DOWNLOAD BE AVAILABLE ?
Your download will be available for 72 hours from the time of purchase. We recommend downloading and saving your files as soon as possible.
HOW DO I UNZIP A FILE ?
Unzipping a file depends on the type of file and the software you are using. We recommend doing a quick online search for instructions specific to your situation.
MY COMPUTER CRASHED AND I LOST MY FILES, WHAT CAN I DO?
We understand that computer issues happen, but we are not responsible for lost files. We highly recommend backing up your files to avoid this type of situation in the future.
CAN I USE YOUR VECTORS FOR COMMERCIAL PROJECTS ?
Yes, our Vectors & Psd are royalty-free and can be used for both personal and commercial projects without any additional fees.
MY FILE WON'T OPEN OR IS CORRUPTED, WHAT SHOULD I DO?
If you are having issues with a file, please contact us with your order number and we will do our best to resolve the issue and send you a new file if needed.
CAN I SHARE YOUR VECTORS OR PSDS ON MY WEBSITE OR SOCIAL MEDIA ?
No, our vector & Psd files are not available for distribution on other websites or platforms. However, we welcome inquiries about collaborations and partnerships, so please reach out to us via email with any questions or proposals.
Why do you not offer refunds on digital downloads?
We do not offer refunds on digital downloads because once the file has been downloaded, it cannot be returned or resold. This is standard practice for digital products and helps us protect our intellectual property rights.
What if I accidentally purchase the wrong product?
If you accidentally purchase the wrong product, please contact our customer service team immediately and we will do our best to assist you.
What if the product is damaged or defective?
If the product is damaged or defective, please contact our customer service team immediately and we will provide you with a replacement or a refund, depending on the situation.
Can I exchange a digital product for a physical product?
No, we do not offer exchanges between digital and physical products. However, if you accidentally purchased a digital product instead of a physical product, please contact our customer service team and we will assist you.
What if I'm not satisfied with the product?
If you're not satisfied with the product, please contact our customer service team and we will do our best to address your concerns and find a solution. However, please note that we do not offer refunds for products that have already been downloaded.